Refund policy

Returns and refunds

If something arrives damaged, faulty or simply isn't what you ordered, contact us within 14 days of delivery with your order number and a photo. We'll replace it or refund you — your choice.

Unopened items in their original condition may be returned within 14 days of delivery for a refund. Return postage is at your cost unless the item was faulty or incorrect.

For food safety reasons we cannot accept returns of opened food or drink products unless they are faulty.

Refunds are issued to the original payment method within 5–10 working days of us receiving the return.

None of this affects your statutory rights under the Consumer Contracts Regulations or the Consumer Rights Act 2015.